Description & Requirements
This position contains both Hotel Manager and Rooms Division Manager designations in one. Responsible for the overall planning, organizing and coordinating of both the Hotel and Rooms Division consisting of Front Office, Concierge, Guest Recognition, PBX, Housekeeping, Valet laundry, Valet parking and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times.
EDUCATION & EXPERIENCE
High school diploma or equivalent is required
Prefer at least 5 years’ experience in a similar position in a luxury upscale hotel environment.
Position requires exemplary leadership skills and a proven ability to achieve the highest level of service and quality throughout the Hotel while heading the Rooms Division.
Must be proficient in Windows Operating Systems, Company approved spreadsheets and word processing.
Demonstrates an understanding and knowledge of hospitality terms.
Must be able to convey information and ideas
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
JOB DUTIES & FUNCTIONS
Approaches all encounters with guests and employees in an attentive, friendly, courteous and service- oriented
Maintains regular attendance in compliance with the set Hospitality standards, as required by scheduling which will vary according to the needs of the Hotel.
Complies at all times with the set Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintains a warm and friendly demeanor at all times.
Responsible for the proper, efficient and profitable functioning of the Front Office and as the other departments of the hotel as required.
Maximizes room revenue and occupancy by effectively controlling rates and availability.
Clarifies duties and responsibilities of Front Office personnel and ensure that work flows are in a logical and good order.
Ensures proper staffing at all times.
Ensures that Legendary Quality Standards, policies and rules are properly understood and followed through
Prepares annual departmental operating budgets as well as capital expenditure and manpower budgets.
Controls and analyze departmental costs to ensure performance is within budget.
Attends daily morning briefings and any other Management meetings as scheduled.
Analyzes rate discrepancy reports to ensure room revenue control.
Handles all guest complaints and comments relating to the RD department tactfully.
Ensures all end of the month report dates are met, e.g., Central Reservations, Market Segment, AAdvantage, Travel Agent check registers, etc.
Maintains a professional working relationship and promote open lines of communication with managers, employees and other departments.
Works closely with Accounting on follow-up items, e.g., returned checks, rejected credit cards, employee discrepancies, etc.
Operates all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitors the process of taking reservations ensuring that set Hospitality courtesy and up selling techniques are maintained.
Greets and welcome all guests approaching the Front Desk in accordance with the set Hospitality S.O.P.’s.
Ensures implementation of all set Hospitality policies and house rules.
Ensures correct and accurate cash handling at the Front Office.
Attends weekly staff meeting and provide training on a rotational basis using steps to effective training according to set Hospitality standards.
Ensures employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Focuses the Guest Services Department on their role in contributing to the guest service
Monitors all V.I.P.’s, special guests and requests.
Reviews daily Front Office work and activity reports generated by Night Audit.
Reviews Front Office log book and Guest Request log on a daily basis.
Familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each.
Hotel (pre-)opening experience
Experience working in the Caribbean and/or dealing with American guests
Excellent English language skills is a must, Spanish, Dutch and Papiamentu skills are a big advantage.
If you believe that your profile is a strong match, we encourage you to apply. Accepting both local and international applications.
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